Product service

Product registration for DÜRR DENTAL products

Register products and benefit from an additional year's warranty

Register your practice and enter your products and get an extra year's warranty on your Dürr Dental equipment*. You can do this via an online form or via VistaSoft Monitor.

Registering via VistaSoft Monitor (via app or on the web) offers the following benefits:

One-time free registration with access to all news, facts and offers on our products
The app is particularly convenient: scan the nameplate, confirm the installation date, done
Time-saving thanks to pre-filled fields
Once you have registered with VistaSoft Monitor, you can of course all the benefits of the IoT solution (such as real-time device monitoring)
Find out more here.

Registration via single sign-on
Registration via online form

Here you can find the VistaSoft Monitor App

*In the event of a defect with one of our products within two years, DÜRR DENTAL SE will provide original DÜRR DENTAL replacement parts, components or repairs at the factory free of charge in accordance with the General Terms and Conditions, providing that the products have been properly installed, used and cared for using cleaning agents and disinfectants that are approved by DÜRR DENTAL. During the third year, the warranty is limited to original DÜRR DENTAL parts; wear parts are not covered by the warranty extension. If we send a service technician to work on-site then any additional services provided as part of this (working hours/travel time), transport and packaging costs, as well as handling costs for the dental specialist trade, are also not covered by the warranty offered by DÜRR DENTAL SE. Products must be registered within three months of acquiring the product (as proof of this, the proof of invoice from Dürr Dental can be requested retrospectively if required), otherwise the full scope of the warranty will not be available.